Privacy Policy

Data Controller Information

The data controller responsible for your personal data is brivaro S.L., a company registered in Spain with registration number B53829471. Our registered address is Calle Nueva 1, 08389 Barcelona, Catalonia, Spain. If you have any questions about this Privacy Policy or how we handle your data, please contact us at privacy@brivaro.top or by phone at +34 934 464 499.

Data Collection

We collect various types of personal data to provide and improve our services. The data we collect includes information you provide directly to us and information we collect automatically when you use our website and services.

Information You Provide to Us

• Contact information (name, email address, phone number, postal address)
• Account information (username, password, preferences)
• Order information (purchase history, payment details, delivery preferences)
• Communication data (messages, feedback, customer service interactions)
• Marketing preferences and consent records

Information We Collect Automatically

• Device and browser information (IP address, browser type, device identifiers)
• Usage data (pages visited, time spent, click patterns)
• Location data (general geographic location based on IP address)
• Cookies and similar tracking technologies (see our Cookie Policy for details)

How We Use Your Information

We use your personal data for various purposes based on different legal grounds under GDPR. Here's how we use your information and the legal basis for each purpose:

Contract Performance

• Processing and fulfilling your orders
• Managing your account and providing customer service
• Processing payments and managing refunds
• Delivering products and services you have requested

Legitimate Interests

• Improving our website, products, and services
• Analysing usage patterns and customer behaviour
• Preventing fraud and ensuring security
• Managing our business operations

Legal Compliance

• Complying with applicable laws and regulations
• Responding to legal requests and court orders
• Maintaining records for tax and accounting purposes

Consent

• Sending marketing communications (where you have opted in)
• Using certain cookies and tracking technologies
• Processing special categories of personal data (if applicable)

Data Sharing and Disclosure

We do not sell your personal data to third parties. However, we may share your information in the following circumstances:

• With service providers who assist us in operating our business (payment processors, delivery companies, IT support)
• With professional advisers (lawyers, accountants, auditors) when necessary
• When required by law or to protect our legal rights
• In connection with a business transfer or merger (with appropriate safeguards)
• With your explicit consent for specific purposes

International Data Transfers

As we operate within the European Union, your personal data is primarily processed within the EU/EEA. If we need to transfer your data outside the EU/EEA, we will ensure appropriate safeguards are in place, such as adequacy decisions, standard contractual clauses, or other approved transfer mechanisms under GDPR.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected and to comply with legal obligations. Our data retention periods vary depending on the type of data and the purpose for processing:

• Account information: Retained while your account is active and for 3 years after account closure
• Order and transaction data: Retained for 7 years for accounting and tax purposes
• Marketing communications data: Retained until you withdraw consent or for 3 years of inactivity
• Website usage data: Typically retained for 2 years for analytics purposes
• Customer service records: Retained for 3 years after the last interaction

Your Rights

Under GDPR and other applicable data protection laws, you have several rights regarding your personal data. These rights include:

• Right of Access: Request a copy of the personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete personal data
• Right to Erasure: Request deletion of your personal data in certain circumstances
• Right to Restrict Processing: Request limitation of how we process your data
• Right to Data Portability: Receive your data in a structured, machine-readable format
• Right to Object: Object to processing based on legitimate interests or for marketing purposes
• Right to Withdraw Consent: Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at privacy@brivaro.top or +34 934 464 499. We will respond to your request within one month, though this may be extended in complex cases. You also have the right to lodge a complaint with your local data protection authority if you believe we have not handled your data appropriately.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, access controls, regular security assessments, staff training, and incident response procedures. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyse website traffic, and provide personalised content. For detailed information about the cookies we use and how to manage your cookie preferences, please see our Cookie Policy.

Children's Privacy

Our services are not intended for children under the age of 16. We do not knowingly collect personal data from children under 16 without parental consent. If you believe we have inadvertently collected information from a child under 16, please contact us immediately at privacy@brivaro.top so we can take appropriate action.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. For significant changes, we may also provide additional notice through email or other communications.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us using the following information: